Shipping Policy

Effective Date: 01-January-2025
Website: https://www.fixandtools.com

At Fix and Tools, we are committed to delivering your orders quickly and securely. This Shipping Policy explains how we process, ship, and deliver products purchased from our store.

Fix and Tools is operated under Pets Mom Club LLC, a legally registered U.S. business.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • If there are delays in processing (e.g., stock issues, supplier delay), our team will contact you promptly.

2. Shipping Methods & Carriers

We partner with trusted shipping carriers to ensure safe and timely delivery, including but not limited to:

  • USPS (United States Postal Service)
  • UPS
  • FedEx
  • DHL (for international orders)

The exact carrier depends on your location, the product type, and availability.

3. Shipping Regions

  • Domestic Shipping: Available across the United States.
  • International Shipping: Selected items may be available for international delivery. Shipping rates and delivery times vary depending on the destination country.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • From time to time, we may offer free shipping promotions (conditions will be clearly displayed on our site).
  • Customers are responsible for any customs duties, VAT, or import taxes for international shipments.

5. Estimated Delivery Time

  • Domestic (USA): 3–7 business days after dispatch
  • International: 7–21 business days after dispatch (may vary by destination)

 Please note: delivery times are estimates only and may be affected by carrier delays, customs clearance, or unforeseen circumstances.

6. Tracking Your Order

  • Once your order ships, you will receive a confirmation email with tracking details.
  • You can track your order directly on the carrier’s website using the provided tracking number.

7. Shipping Restrictions

  • Some oversized or hazardous products may have restrictions on international shipping.
  • Certain regions may experience longer delivery times or may not be serviceable due to carrier limitations.

8. Damaged or Lost Packages

  • If your order arrives damaged, please contact us immediately with photos of the item and packaging.
  • If your package is lost in transit, we will work with the carrier to resolve the issue.
  • In cases of confirmed lost or damaged shipments, we will arrange a replacement or refund.

9. Contact Us

For shipping-related inquiries, please reach out to our support team:

Fix and Tools (operated under Pets Mom Club LLC)
117 S Lexington St
Harrisonville, Missouri 64701
United States

 Email: support@fixandtools.com
 Phone: +1 510 901 5458
 Live Chat Support: Available

10. Google Merchant Center Compliance

This Shipping Policy ensures compliance with Google Merchant Center requirements by:

  • Clearly stating delivery times and methods
  • Listing shipping costs and responsibilities
  • Providing transparency on regions served and restrictions
  • Including full business identity and contact details