FAQ's
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frequently asked questions

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?

Yes. Payments are processed through trusted third-party providers (Stripe, PayPal) using encryption. We never store your credit card details.
Can I cancel or modify my order?

Orders can be modified or canceled before they are shipped. Please contact us as soon as possible if you need changes.
Do you ship internationally?

Yes, we ship within the U.S. and selected international destinations. Shipping fees and delivery times vary.
How long does delivery take?
  • USA: 3–7 business days after processing
  • International: 7–21 business days (depending on destination)
How can I track my order?

Once your order ships, we’ll send you a tracking link via email.
What is your return policy?

Items can be returned within 30 days of delivery in original condition and packaging. Some items (custom/personalized) may not be returnable.
How do I start a return?

Contact our customer support to request a Return Authorization (RA) number. We’ll provide instructions for returning your item.
Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, or sent in error.
When will I get my refund?

Refunds are processed within 5–7 business days after we receive and inspect your return.
Can I exchange an item for a different size, color, or style?

Yes, exchanges are available within 30 days. Contact support for instructions.
Are all your products new?

Yes. All products sold by Fix and Tools are new and unused unless otherwise stated.
Do your products come with a warranty?

Some items may include a manufacturer’s warranty. Please check the product description or packaging for warranty details.
How can I contact you?

You can reach us via:
What’s your preferred support method?

We recommend using Live Chat for the fastest response.