Privacy Policy

Effective Date: 01-January-2025
Website: https://www.fixandtools.com

At Fix and Tools, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you shop with us. Fix and Tools is operated under Pets Mom Club LLC, a legally registered business entity in the United States.

1. Who We Are

Fix and Tools is an online store specializing in hardware, tools, and home improvement products.

Legal Ownership:
Fix and Tools is operated under:
Pets Mom Club LLC
117 S Lexington St
Harrisonville, Missouri 64701
United States

Customer Service Contact

  •  Website: https://fixandtools.com
  •  Email: support@fixandtools.com
  •  Phone: +1 510 901 5458
  •  Live Chat Support: Available (preferred contact method)

2. Information We Collect

When you use our website, we may collect:

  • Personal Data – Name, email, billing/shipping address, phone number, and payment details (securely processed).
  • Order Data – Products purchased (e.g., drills, plumbing kits, repair tools), warranty or return information.
  • Technical Data – IP address, browser type, device details, and browsing activity.
  • Cookies & Tracking Data – To analyze performance, remember preferences, and support advertising campaigns.

3. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Provide invoices, receipts, and order confirmations
  • Manage returns, refunds, and warranty claims
  • Improve website functionality and customer service
  • Offer product recommendations and promotional offers (optional opt-out)
  • Detect and prevent fraud or unauthorized transactions

4. Data Retention

We retain your information only as long as necessary:

  • Order & billing data – kept for 6–7 years to comply with legal/tax obligations
  • Warranty & service records – stored for the duration of coverage
  • Marketing data – kept until you unsubscribe or request deletion

5. Data Security

We take the security of your data seriously. Measures include:

  • SSL encryption on all transactions
  • Secure third-party payment processing (Stripe, PayPal, etc.)
  • Strict access controls to protect personal information

We never store credit card details on our servers.

6. Sharing of Information

We share your data only with trusted third parties for legitimate business purposes:

  • Payment processors – to complete transactions securely
  • Shipping/logistics partners – to deliver your orders
  • Trusted suppliers & fulfillment partners – in cases where order processing, shipping, or warranty/repair support requires supplier involvement
  • Analytics & advertising providers – Google Analytics, Google Ads, remarketing platforms
  • Legal authorities – if required by law or to protect our rights

We do not sell or rent your personal data.

7. Your Rights

You have the right to:

  • Access, correct, or update your personal information
  • Request deletion of your personal data (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Control cookie settings in your browser

To exercise these rights, contact us at support@fixandtools.com.

8. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Maintain cart and checkout functionality
  • Improve site usability and performance
  • Personalize recommendations and promotions
  • Run remarketing campaigns via Google Merchant Center

For full details, please see our Cookie Policy.

9. Google Merchant Center Compliance

This Privacy Policy is written to comply with Google Merchant Center requirements, by:

  • Clearly identifying Fix and Tools as the operating store
  • Stating that it is operated under Pets Mom Club LLC
  • Providing full legal name, address, and contact details
  • Explaining exactly how user data is collected, stored, and protected
  • Being transparent about cookies, advertising, and user rights

10. Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted here with a new Effective Date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Fix and Tools (operated under Pets Mom Club LLC)
117 S Lexington St
Harrisonville, Missouri 64701
United States

Email: support@fixandtools.com
Phone: +1 510 901 5458
Live Chat Support: Available